WhatsApp customer service for online stores, in English and Arabic
For online stores and marketplace sellers in the UAE whose customers ask the same questions on WhatsApp and email every day. Customers get an answer in minutes, and your team only handles what needs a person.
What we handle on WhatsApp and email
- Order tracking answered instantly from your live order data.
- Delivery times, address changes and return steps explained in the customer's language.
- Abandoned carts recovered with reminders.
- Reviews requested after delivery, with bad ones flagged to you fast.
- Complaints, damaged items and refunds passed to your team with the full conversation attached.
- Replies in your brand's voice: you set the tone, greetings and phrases on day one.
Not an online store? Customer service automation for any company →
What the AI answers, and what your team decides
Answered automatically
Order tracking, delivery times, address changes, return steps and stock questions.
With your approval
Refunds and replacements. They are prepared for you, and nothing is paid out until you approve.
Your team
Complaints, damaged items and anything the AI isn't sure about, with the full history attached.
What a conversation looks like
A customer asks where her order is, changes the delivery time in Arabic, and reports a broken bottle. The first two are answered straight away; the third goes to your team with a refund ready for your approval.
- Customer:Hi, where is my order #10482?
- Store:Hi Fatima. Your order #10482 left the warehouse this morning and is out for delivery in Al Nahda today, between 2 and 6 pm.
- Customer:ممكن أغيّر وقت التوصيل للمساء؟
- Store:أكيد. أبلغنا شركة الشحن، وسيصلك الطلب اليوم بين 6 و9 مساءً.
- Customer:Also, one bottle in my last order arrived broken.
- Store:I'm sorry about that. I've sent your photo to our team, and they'll arrange a replacement or refund within the hour.
- Passed to your team · refund ready for approval
Your customer's language, from answers you've approved
Routine questions are answered from your answer library and your live order data. Complaints, damaged items and refunds go to your team.
Live data: order status
- Customer
Where is my order?
- Our AI
Your order arrives today, 2 to 6 pm.
Answered automatically - Customer
وين طلبي؟
- Our AI
طلبك يوصل اليوم، من 2 إلى 6 مساءً.
Answered automatically - Customer
One bottle in my order arrived broken.
- Your team
Passed to your team with the full history. Refunds wait for your approval.
Held for a person
Routine questions are answered from answers you've approved, in the customer's language. Complaints and refunds always go to your team.
Included in E-commerce Operations: Full price 1,999 AED Launch offer 999 AED / month + 7.5% of payouts, after platform commissions. There is no separate fee for this work.
Launch offer: reduced prices for your first 3 months. The setup fee is charged once, at the offer price. From month 4, the full monthly prices apply. The 7.5% share of payouts is never discounted.
Questions about this
Does it reply in Arabic?
Yes. It answers in English or Arabic, in the language the customer writes in.
What happens when the AI doesn't know the answer?
It passes the conversation to your team with the full history attached, instead of guessing.
Does it answer at night and at weekends?
Yes. Routine questions are answered at any hour, and anything that needs your team is passed to them with the full history.
Can I choose how it sounds?
Yes. You set the tone, greetings and phrases on day one, and the replies follow them.
Put your company's daily work on autopilot.
Book a discovery call. We'll map where your team loses time and show you what we'd automate first.
agent@gulfcommerce.ai·+971 58 885 7447·Ras Al Khaimah, UAE