Security
Trust & security
We work inside your email, WhatsApp, documents, CRM, accounting tools and stores, so we're strict about how. Here is exactly what we do.
- WhatsApp Business
- Documents and spreadsheets
- CRM
- Accounting software
- Stores and marketplaces
- Ad accounts
Access
How we access your accounts
The same rules for every department and every tool.
- We use staff or collaborator access with only the permissions each automation needs, never your owner password.
- You can see and remove our access at any time, directly in each tool.
- On E-commerce Operations, admin access to your store and marketplaces is reviewed every week, and unusual logins are flagged.
Your data
Where your data goes, and what keeps it there
Your data stays in your own isolated workspace. We reach your accounts with staff access only, and you see every action in your portal.
- We use staff or collaborator access with only the permissions each automation needs, never your owner password.
- You can see and remove our access at any time, directly in each tool.
- Isolated per client. Nothing is pooled, compared or shared across clients.
- Encrypted in transit (TLS) and at rest (AES-256).
- Ask AI only sees the data needed for the one question it is answering, and doesn't keep it afterwards.
Approvals
What the AI can and can't do
Three tiers, the same in every department. You decide where each task sits.
Tier 1
Automatic
Routine work runs on its own, every day.
- Research
- Sorting and routing
- Reminders
- Reports
- Copying data between your systems
- Replies to routine questions from answers you've approved
Tier 2
Needs your approval
The AI prepares it and you release it.
- The first message to a new contact
- Quotes
- Invoices
- Refunds
- Price changes
- Ad changes
- Anything sent in your name for the first time
Tier 3
Human only
These decisions stay with your people, always.
- Pricing decisions
- Contracts and legal matters
- Hiring decisions
- Account ownership
Everything is logged.
Every action appears in your portal with what was done, when and why. If something goes wrong, you'll see it there, and you'll hear it from us first.
Your data
Your data
Used only to run your service. Never sold.
- Encrypted in transit (TLS) and at rest (AES-256).
- Isolated per client. Nothing is pooled, compared or shared across clients.
- Ask AI only sees the data needed for the one question it is answering, and doesn't keep it afterwards.
- For staff documents we track renewal dates, not copies of ID documents, unless you ask us to.
- Automated backups on a regular schedule.
- 99.9% uptime for your client portal and our monitoring, around the clock.