Every customer message answered fast, in English or Arabic.
Your customers expect a reply on WhatsApp, often late in the evening and in their own language. Our AI answers the routine questions from answers you have approved, and passes everything else to your team with the full conversation attached.
This is the week of whoever holds the company phone: the receptionist, the customer service team, or the owner once everyone else has gone home. The same questions about opening hours, prices, delivery and bookings arrive again and again, while real problems wait in the queue behind them.
The same five questions, all day, on WhatsApp.
Messages after 6 pm wait until the morning.
Complaints get lost in a shared inbox.
With the routine replies automated, a customer who writes at 11 pm hears back straight away instead of the next morning. Your team starts the day with a sorted queue: urgent cases at the top, each one labelled and carrying a draft reply. They spend their time on the conversations that need a person.
Where the replies come from, and what happens when a message needs a person.
Live data: order status
Where is my order?
Your order arrives today, 2 to 6 pm.
Answered automaticallyوين طلبي؟
طلبك يوصل اليوم، من 2 إلى 6 مساءً.
Answered automaticallyOne bottle in my order arrived broken.
Passed to your team with the full history. Refunds wait for your approval.
Held for a personRoutine questions are answered from answers you've approved, in the customer's language. Complaints and refunds always go to your team.
Each card shows what starts it, what the AI does, what waits for you and what you get.
See these with every other example (37 in all) →
Run an online store? WhatsApp customer service for online stores →
Green runs on its own. Gold waits for your approval. Amber stays with a person.
Messages that arrived over the weekend have been answered wherever the answer was routine. The few that need a decision are waiting in one list, sorted by urgency.
AutomaticA customer asks about a delivery on WhatsApp. The AI checks your system, replies with the latest status, and sets a reminder to follow up if the job runs late.
AutomaticA message mentions a damaged item and asks for a refund. The AI does not try to settle it. It flags the case to your manager with the history and a suggested reply, and the manager decides.
Your team decidesCustomers whose orders or appointments finished this week get a short request for a review. Unhappy answers go straight to a manager, and draft replies to public reviews wait for your approval.
Your approvalYour customer service week, joined up.
The same three tiers apply in every department. Here is where this department's work sits: what runs on its own, what waits for your approval, and what stays with your people.
Routine work runs on its own, every day.
The AI prepares it and you release it.
These decisions stay with your people, always.
Using something else? Most business tools can be connected. We check yours on the discovery call.
The same open prices for every department. You pay for the automations you run.
Launch offer: reduced prices for your first 3 months. The setup fee is charged once, at the offer price. From month 4, the full monthly prices apply. The 7.5% share of payouts is never discounted.
Example: start with one automation, such as “Replies on WhatsApp and email”. First 3 months: 899 AED + 1 × 199 AED = 1,098 AED a month. From month 4: 1,799 AED + 1 × 399 AED = 2,198 AED a month. Setup 999 AED once (full price 1,499 AED). Add more whenever you are ready.
It tells the customer a colleague will reply, and hands the conversation to the right person on your team with the full history. Your team picks it up without asking the customer to repeat anything.
You do, with our help. At setup we collect your common questions and agree the answers with you in English and Arabic. The AI uses only those answers and your live data, and you can change them at any time.
We work with WhatsApp Business. On the discovery call we look at your current number and setup, and explain what, if anything, needs to change before go-live.
Your answers follow your seasonal hours. Before Ramadan and each Eid we update the answer library with you: changed opening times, delivery cut-offs and holiday closures. Customers get the right information in the busiest weeks of the year.
Book a discovery call. We'll map where your team loses time and show you what we'd automate first.
agent@gulfcommerce.ai·+971 58 885 7447·Ras Al Khaimah, UAE