We run your e-commerce, day to day.
A managed AI operations service. Orders, stock, sales, ads, website, customer service, payouts and security are handled for you, with every action visible in your client portal.
E-commerce is one of the eight departments we automate. This is our fully managed service for it.
Business Automation
You choose the tasks; we build, run and improve the automations.
Covers: Sales, Customer service, Operations, Finance, HR, Marketing, Management.
Full price 399 AED Launch offer 199 AED a month per automation (launch offer for your first 3 months).
E-commerce Operations
We run your online store and marketplaces day to day.
Covers: E-commerce, in eight operations:
- Orders & Fulfilment
- Inventory
- Sales & Forecasting
- Ads Management
- Website & Listings
- Customer Service
- Finance & Reconciliation
- Security & Compliance
Full price 1,999 AED Launch offer 999 AED a month + 7.5% of payouts after platform commissions (launch offer for your first 3 months).
Already on E-commerce Operations? Add automations for your other departments. We'll include them in one proposal.
Orders come in from everywhere. We make sure each one gets out the door.
Every order from your marketplaces, store and WhatsApp lands with our AI first. It checks the address, payment and stock, sends clean orders to your courier, and holds anything odd for a person to look at. You see each step in your portal.
- Checked as they arrive. Bad addresses, risky cash-on-delivery orders and duplicates are caught before they ship.
- Routed to your courier. Clean orders are booked for pickup without anyone copying details.
- You decide the exceptions. Refunds and anything unusual wait for your approval.
- Order #10482 from Noon checked and booked with your courier
- Order #10479 held: the address has no building number
- Stock synced on all channels: oud gift set, 14 left
- Refund of 180 AED prepared and waiting for your approval
- Tabby payout matched to the 23 orders behind it
- WhatsApp customer told their order arrives today, 2 to 6 pm
We watch your store and accounts around the clock and flag issues fast. Your store itself runs on your platform, so its uptime depends on that platform.
Online sellers are running five operations at once.
Orders
Noon, Amazon.ae, Shopify and your own site, all at once.
Fulfilment
Couriers, COD collections and returns to chase.
Ads
Meta, Google, TikTok and Snapchat, each with its own dashboard.
Stock
Sold out on one channel, oversold on another.
Payouts
Platform and gateway settlements that never quite match.
The result: owners spend their days operating instead of growing.
What we run
Orders & Fulfilment
Checkout to doorstep, without the chasing.
- Every order checked and sent to your courier
- Bad addresses, risky COD and duplicates held
- Late shipments and COD remittances chased
- Returns logged, refunds ready for your approval
Inventory
The right stock on every channel.
- Low-stock alerts with reorder suggestions
- Stock synced across marketplaces and your site
- Overselling stopped before it happens
- Slow movers flagged, with ideas to clear them
Sales & Forecasting
Today's numbers and next season's demand.
- Daily sales tracked, unusual dips flagged
- Forecasts for Ramadan, Eid, White Friday and 11.11
- Competitor prices watched on Noon and Amazon
- True profit per product, after every fee
Ads Management
Meta, Google, TikTok and Snapchat as one budget.
- ROAS, cost per order and spend tracked daily
- Loss-making ads flagged, and paused with your approval
- Budget shifts proposed towards the campaigns that win
- Seasonal campaigns drafted for your approval
Website & Listings
Fast, accurate and always open for business.
- Uptime, checkout and speed checked daily
- Broken links and SSL expiry caught early
- Listings in English and Arabic, SEO-ready
- Sales and banners scheduled to the minute
Customer Service
Answers in minutes, at any hour.
- Instant order tracking on WhatsApp and email
- Abandoned carts recovered with reminders
- Reviews requested, bad ones flagged fast
- Complex cases handed to your team
Finance & Reconciliation
Tabby, Tamara, Stripe and marketplace payouts.
- Payouts matched to the orders behind them
- Missing or short settlements flagged
- COD collections reconciled with couriers
- VAT-ready sales summaries for your accountant every month
Security & Compliance
Your stores and accounts, under constant watch.
- A weekly review of who has admin access
- Unknown users and unusual logins flagged
- Renewal alerts for domains, SSL and licences
- Marketplace policy warnings caught early
What happens in your company while you get on with your day.
Most of the work happens without you. You hear from us when it matters: a short briefing every morning, and a one-tap approval when something touches your money or your customers.
The gold arc marks daylight hours. The work carries on through the night.
Every one of these actions is also logged in your client portal, with what was done and why.
Your customers get an answer in minutes, at 2 pm or 2 am.
Most messages are the same few questions: where is my order, can I change the address, can I return this. Our AI answers them on WhatsApp and email in English and Arabic, using your live data. Anything sensitive goes to your team with the full history attached.
- Answered automatically
- Order tracking, delivery times, address changes, return steps, stock questions
- Passed to your team
- Damaged items, complaints, refunds, anything the AI isn't sure about
- In your brand's voice
- You set the tone, greetings and phrases on day one
- Customer:Hi, where is my order #10482?
- Store:Hi Fatima. Your order #10482 left the warehouse this morning and is out for delivery in Al Nahda today, between 2 and 6 pm.
- Customer:ممكن أغيّر وقت التوصيل للمساء؟
- Store:أكيد. أبلغنا شركة الشحن، وسيصلك الطلب اليوم بين 6 و9 مساءً.
- Customer:Also, one bottle in my last order arrived broken.
- Store:I'm sorry about that. I've sent your photo to our team, and they'll arrange a replacement or refund within the hour.
- Passed to your team · refund ready for approval
You stay in control
Routine store work runs on its own. Price changes, refunds and ad changes wait for you. Some decisions stay with your people, always.
Automatic
Routine work runs on its own, every day.
- Research
- Sorting and routing
- Reminders
- Reports
- Copying data between your systems
- Replies to routine questions from answers you've approved
Needs your approval
The AI prepares it and you release it.
- The first message to a new contact
- Quotes
- Invoices
- Refunds
- Price changes
- Ad changes
- Anything sent in your name for the first time
Human only
These decisions stay with your people, always.
- Pricing decisions
- Contracts and legal matters
- Hiring decisions
- Account ownership
Pricing
Launch offer: reduced prices for your first 3 months. The setup fee is charged once, at the offer price. From month 4, the full monthly prices apply. The 7.5% share of payouts is never discounted.
The 7.5% is calculated on the payouts you withdraw from marketplaces and payment gateways, after their commissions.
Includes all eight operations · client portal with Ask AI · daily and monthly reports.
Example: if your payouts after platform commissions are 40,000 AED in a month, you pay 999 + 3,000 = 3,999 AED that month during your first 3 months, and 1,999 + 3,000 = 4,999 AED from month 4.
Running other departments too? Add Business Automation and we will put both in one proposal.
Book a discovery callQuestions about the service
Do you replace my team?
No. We take over the repetitive daily work. Your team keeps the decisions, and anything sensitive waits for their approval.
What access do you need?
Staff or collaborator access to your store, marketplaces and ad accounts, with only the permissions we need. We never ask for your owner password, and you can remove our access at any time.
How do I see what you've done?
Every task is logged in your client portal, and you get a daily summary and a monthly report by email.
Can you automate our other departments too?
Yes. Add automations for sales, customer service, suppliers, finance, HR, marketing or reporting through Business Automation. We will include them in one proposal.
Put your company's daily work on autopilot.
Book a discovery call. We'll map where your team loses time and show you what we'd automate first.
agent@gulfcommerce.ai·+971 58 885 7447·Ras Al Khaimah, UAE